Tekserve POS | Connecting Technology And Service

About SSL Certificates

Program Information

Touch Dynamic’s Overnight Advance Replacement Program is an add-on warranty service plan specifically designed for Touch Dynamic customers. All services are performed by TekServe POS LLC, who is the only authorized Touch Dynamic service provider, bringing with them over 10 years of service experience in the POS hardware industry. All TekServe POS technicians are continually trained to meet the demands of rapidly changing hardware and software technologies. Next Day On-Site and Next Day Customer Assist are the two options available with this program. Each of these can help your company to minimize overall service expenses, while maintaining a high level of support to your customers.

Benefits:

no downtime, a replacement system or part shipped to you immediately
leverage TekServe POS technician resources to expand your reach
brand TekServe service under your company’s name
sell services with good margins for markup

Service Plan Options:

Next-Day Customer Assist (without On-Site Technician)
TekServe POS maintains an inventory of customer specific hardware and dispatches a unit prior to receiving back the defective unit. This service includes the Next Day advance shipment of spare components and/or whole units to Touch Dynamic customer locations within the North America (U.S. and Canada). TekServe POS will also arrange for the return of the defective product, freight prepaid. Services can be requested Monday thru Friday until 6 p.m. CST for Next Day repair (including Saturday). Issues reported to TekServe POS (www.tekservepos.com) on a Saturday, prior to 11a.m. CST will result in a unit being delivered the next business day.

Equipment Covered:

1. Cobra 370 or Cobra 478 Terminal

2. FS-100 Fanless Terminal with Hard Drive or Compact Flash and including Power Adaptor

3. Touch Dynamic Cash Drawer, model# 1900

4. Touch Dynamic Thermal Receipt Printer, model # TD1000

5. Touch Dynamic Rear Customer Display, model # WD202 Series

6. Touch Dynamic Magnetic Stripe Reader, model # CP-ID Tech and CCR-SB

7. Touch Dynamic Pyramid LCD

8. Touch Dynamic Global PC or Galaxy PC

9. Digital Persona MSR Combo

On-Site Service Plan (with On-Site Technician)
TekServe POS will dispatch technician to the Touch Dynamic’s customer’s location and ship spare components and/or whole units via Next Day advanced shipment within the North America (U.S. and Canada). TekServe POS will also arrange for the return of the defective product, freight prepaid. Services can be requested Monday thru Friday until 6 p.m. CST for Next Day repair (including Saturday). Issues reported to TekServe POS (www.tekservepos.com) on a Saturday, prior to 11a.m. CST will result in service being scheduled for the next business day.

Equipment Covered:

1. Cobra 370 or Cobra 478 Terminal

2. FS-100 Fanless Terminal with Hard Drive or Compact Flash and including Power Adaptor

3. Touch Dynamic Cash Drawer, model# 1900

4. Touch Dynamic Thermal Receipt Printer, model # TD1000

5. Touch Dynamic Rear Customer Display, model # WD202 Series

6. Touch Dynamic Magnetic Stripe Reader, model # CP-ID Tech and CCR-SB

7. Touch Dynamic Pyramid LCD Connecting Technology and Service Touch Dynamic Authorized Distributors

8. Touch Dynamic Global PC or Galaxy PC

9. Digital Persona MSR Combo

Product Data Brochure
Requires Adobe Acrobat (Click here to download Adobe Acrobat).

About Tekserve POS

Tekserve POS is taking a fresh approach to meeting the overall service requirements of global retailers by providing a comprehensive service for all needs.

Whether it is for installing equipment in new or remodeled stores, or simply maintaining the equipment you currently have installed, TekServe POS can provide options for you to maximize the quality of service while minimizing the overall expense.

TEKSERVE POS, LLC
2324 Palmer Drive
Schaumburg, IL 60173
Ph: 888-828-1130 x106
Fax: 847-463-1526
rlegue@tekservepos.com
www.tekservepos.com