tekservePOS

tekREVIEW Newsletter

 Updates and Analysis for Retail IT Teams

 #14  Monday 30 November 2009

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Can your PC Breath?

Overheating can cause a lot of damage to your PC. To avoid this damage, there are several ways to ensure proper ventilation most of which are free. The easist thing to do is to make sure your PC or POS has a enough breathing room on all sides that have vents. The standard is 3 to 4 inches. This can be challenging in tight cash wraps - so place as much room as you can allow.

 

Secondly, ensure that the vents of the PC or POS is clear of papers, supplies or dust bunnies - all of which can hinder the fans effectiveness.

 

Click here for more tips on how to keep your PC cool.

 

 

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Bob's Technical Insights: Printers

November 24, 2009

Are you having frequent printer paper jams?

  • Paper Storage: If you suffer from frequent paper jams, check to see where the paper is stored. Is it stored in a temperature controlled environment? How old is the paper? Paper stored for a long periods of time could collect moisture that can cause the jam. Try using a "fresh," new roll of paper.
  • Type of paper: Paper jams can occur due to the type of paper being used. If you have already verified that your paper is being stored in a climate controlled environment, try a different type of paper.

 

Does your customer receipt have vertical lines on the printout?

Print heads / thermal heads will collect debris from the paper rolls that run through the printers. If you take a small alcohol swab or Q-tip and clean the print head, this can sometimes increase the quality of the print outs. Ensure that the print head / thermal head is dry prior to re-loading the paper and printing again.

 

Do you have a POS / technical question for Bob, the POS Guru? Click here to send him an email and see your answers in next month's tekREVIEW.

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tekSESSIONS Update: “Gen Y Guy” Shares Strategies On Managing Multigenerational Workforce - Wed, 04 November

Jason Ryan Dorsey, known as “The Gen Y Guy,” shared strategies with tekSESSIONS 2009 attendees on how to make their multigenerational workforce a competitive advantage during his presentation titled, “Crossing The Generational Divide.”

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From the president's MacBook

Our PED/ PIN Pad Encryption facility is up and running! Only "street legal" for about 30 days and to date, about 10,000 units in the queue to be encrypted.... We are quickly learning - there is still much to be learned here! As we go through the process, we thought we might be able to provide some additional "value" in this area to our customers by sharing some of what we are learning.

 

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tekservePOS News

 

tekservePOS kicked offtekSESSIONS 2009, its annual Retail Technology Conference, with its own version of a popular television show, The Amazing Retail Race. The competition consisted of 12 teams made up of retailers, vendors and tekservePOS employees who’s goal was to race through Woodfield mall, purchase specific items on a list and race to the finish.

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tekservePOS announced today the appointment of Robert Pring to COO of tekservePOS. In his new position, Pring will be responsible for formulating business strategies and operational plans to ensure the competitive position and profitability of the tekservePOS.

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tekservePOS is excited to offer free Expo Passes to retailers for NRF, January 10 - 13 at the Jacob K. Javits Center, New York City. Click here to download.

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