Among all of the insightful findings from the 2010 RIS News/IHL Group Store Systems Study, one of the hidden gems was a
section that looked at the maintenance costs associated with software types. The study not only showed significant variations in average costs by vertical, but also shed light on the opportunity to reduce cost with best of breed solutions versus enterprise packages
The good news for the POS category was that POS software fees averaged 12% of the license, compared to 13.6 for accounting/finance/HR solutions and 13.5% for merchandising/supply chain software. However, the survey also found significant variations in POS maintenance fees by vertical, with department stores averaging just 9%, while grocers averaged 13.5% and drug stores topped the list at 15.8% fees.