POS Maintenance Alternatives

In the current economic climate, there is a huge increase in the amount of retailers looking for POS Maintenance alternatives. While obvious that retailers would want to save money in this area, not so obvious is the willingness to embrace alternative service levels in exchange for that savings. In the past, retailers looked to save money in this area by doing the same thing the same way, but save money doing it. This approach can certainly work when driving savings with large OEMs on a smaller level. True savings, however, can only be achieved by considering service levels while taking responsibility and ownership of the incidents and their cause. My experience is that with this dual approach, savings can reach up to 40% over the first two years of the project.

It is important to partner with someone who can offer you a wide array of approaches that can take into account the unique needs of your stores and culture. No two retail environments are exactly alike so, the ability to be flexible is critical. Additionally, a partner than can help you understand incidents, their cause and solutions is also important. Lastly, the retailer has to possess a true desire for an alternative approach and be willing to form a close bond with store operations and other necessary corporate departments. When implemented correctly, not only are strong savings and increased service levels are achievable.