Submitted by POSX
Pay at the table technology is not something new in the hospitality industry; in fact, this technology has been widely used in Europe for many years. While restaurants steer out of the economic downturn there is an ever-increasing need to woo patrons to the business. To do this, many restaurants will look to technology to help turn tables and increase productivity of their employees. The US market has been rather slow in adopting this technology, but with increased competition for customers and the benefits of implementing mobile POS hardware, the restaurant industry should start to see an influx of these device.
There are several benefits for restaurants to implement mobile POS devices, such as streamline order taking, where servers take the order at the table and wirelessly transmit the data to the kitchen in real-time. No need to wait for the server to enter the order at the POS station. Another benefit would be reduced losses; the idea being there would be a distinct improvement in order taking accuracy by enabling wait staff to take orders at the table which reduces lost, partial and incorrect orders.
Other benefits include:
- Up sell/Cross-sell – Increased productivity of wait staff enables them to focus more on customer services. This helps to eliminate missed opportunities to sell extra drinks, sides and desserts
- Better customer throughput – improved operational productivity leads to increased table turns and the ability to serve more patrons, faster
- Expandable seating/new venues – ability to process orders from outside the restaurant or from a remote location
- Customer checkout experience – process payments at the table avoiding delays when servers are waiting in line to cash out customers at the POS station
Hardware manufacturers are ready to supply the restaurant industry with mobile solutions. Fuzion Mobile Point-of-Sale by POS-X makes upgrading a restaurant location an easy process by offering a complete hardware/software solutions that ties directly into pre-existing restaurant POS systems running Aldelo or Dinerware point-of-sale software. Click here for more information about Fuzion Mobile POS.
