Retail Equipment Exchange / Advanced Inventory Exchange
tekservePOS’ Exchange / Advanced Exchange Services provide retailers with the most flexibility and options for their in-store POS hardware maintenance and repair.
The Exchange or EXC offering is best suited for retailers where criticality is low and spare-pool inventory management is a challenge.With this option, tekservePOS maintains a ready spare-pool inventory of equipment specified by the retailer.
When a failure occurs, stores simply ship the product to tekservePOS and once it’s received, are placement is shipped to the store. The retailer decides the urgency of the shipment by choosing next-day or two-day freight. The failed equipment is then repaired and returned to the retailer’s stock ready for the next shipment.
Advanced Exchange or ADX is designed for retailers where time is critical. Much like our EXC option, tekservePOS maintains a ready spare-pool inventory of equipment specified by the retailer. When a store reports a failed product however, tekservePOS will ship are placement unit in advance of receiving the defective item back. Again, the retailer decides the urgency of the shipment by choosing next-day or two-day freight. Once tekservePOS receives the equipment, it’s repaired and returned to the spare inventory pool.
Two installation options are available for the EDC and ADX programs:Customer Assist and On-Site Labor. With the Customer Assist option, the store manager or sales associate exchanges the unit using the enclosed,easy-to-follow, pictorial directions. The On-Site Labor option is for retailers who wish to have a certified technician perform the installation. Once the equipment is shipped out, tekservePOS arranges for a field technician to install the part on the selected day.
| Offering: |
tekservePOS maintains ready spare-pool inventory of customer specific equipment. Customer decides if product is dispatched before or after the product returns to tekservePOS.
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| Ideal For: |
Retailers who do not perform their own service or employ field technicians. Retailers who currently rely on the OEM or other third party providers of service. Retailers looking to consolidate maintenance providers.
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| Turnaround Time: |
When faulty unit is received back, it is repaired and returned to ready inventory stock within 5-7 business days.
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| Warranty On Repair: |
90 days
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| Freight Costs: |
tekservePOS pays freight out and customer pays return freight. tekservePOS also offers return management services to pick up defective equipment.
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| Freight Method: |
Customer specifies. Typically unit is next-day or 2-day freight and return unit is sent ground.
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| Installation: |
Customer assist or On-Site Labor
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| Options: |
Warranty Management, On-Site Labor, Staging, Auto Replenishment, Return Management, Data Wipe, Data Disposal and Make to Stock.
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