Come visit us tekservePOS at the 33rd Annual IBM Retail User Group Conference, April 25-28, at the JW Marriott San Antonio Hill Country Resort. Click here to Register NOW!
This year’s conference theme is… “Revitalize the Customer Experience” To kick off that theme, our keynote speaker, Ron Ferri, Business Process Consultant - Retail Operations, Giant Eagle, Inc. will share his perspective on ways a retailer can succeed in “Redefining Customer Service.” Now more than ever, the focus is on delivering superlative customer service, in every aspect.
Steve Ladwig will also share IBM’s perspectives on how the multiple changes in the retail space are shaping IBM’s strategy. John Gaydac will update us on how IBM is adjusting its priorities to align with retailers more closely in this challenging economy.
Jeff Roster, VP, Industry Market Strategies, Retail Gartner, Inc. will present “Technology Trends for Retail 2010” a summary of the most recent retail research and trends for Retail 2010. He will examine adoption patterns for business intelligence, CRM and in store technologies.
Brenda Cassas, Director of Sales & Use Tax, Michaels’ Stores, Inc. will present the “Best Practices for Tackling Tax Compliance” challenges facing retail tax departments – focusing on the benefits of tax automation with IBM store technology.
Joerg Schuepbach, Head of Maintenance and Support of gmPOSsystems, Migros - a leading Swiss retail super store chain with a steadily growing international presence, “Technology Advances in Fresh Item Management."
Chris Schwanz, Program Manager, International Dairy Queen will present “Mobile Marketing in the Real World", as consumers begin to recognize this payment option as a fast alternative. Chris will share the pitfalls, challenges and success stories, and discuss areas of opportunity for contactless, and
NFC communications within various retail verticals.
Lou Sterzenbach, Director of Applications, Pier 1 Imports - How is your organization “Surviving in Challenging Times”? Join us in this stimulating, interactive session to see in realtime how your peers are navigating the sometimes treacherous retail waters. In this session, you, the audience will be the presenter. (Don’t worry… you won’t have to speak or anything). Don’t miss the fun, excitement and insight you’ll gain in this session.
Perry Kramer, VP Sales Operations, Corporate, and Distributed Solutions, BJ’s Wholesale Club Inc. will present “The Store of the future with ACE and ARTS at the Heart” This session will discuss some of the factors influencing BJ’s decision to move forward with ACE POS - Implementation of ACE version 7.0, 4690 OS Classic and IBM’s Check version of the IBM self Checkout software.
Daniel L. Hopping, President and CEO, Next Retail Group, Inc. – Will present “The Emerging Consumer Culture” The consumer culture of 2015 will require a different retail environment to attract loyalty. We will discuss the factors driving this evolving consumer culture and how a retailer should evolve their corporate culture to stay ahead of the curve.
In 2010, the conference will feature two Super Sessions hosted by IBM and Motorola. The Super Session panels will address:
Mobile retail management - information anywhere, anytime: Managing information anywhere, anytime – “Revitalizes” the consumer experience, improves associate productivity and maximizes supply chain efficiencies.
IBM Future of Checkout
Traditional checkout (select-scan-total-tender) remains prevalent, but for how long? Retailers today deliver more at the point of sale (loyalty, merchandising) and subvert the traditional checkout process through e-commerce, mobility, self-service, and operational innovations. POS and store technology must keep up through superior integration, flexibility, and next-gen delivery platforms such as cloud POS.
