Each retailer has its own definition of what is “Critical” when it comes to maintenance and in-store service requirements. What is defined as a “Critical Failure” in a two-terminal specialty store is not the same in a 50-terminal department store.

To meet these diverse service needs, tekservePOS offers Maintenance and Repair solutions that are both flexible and customizable while still maintaining high-quality repairs and responsive service. In addition, tekservePOS is brand neutral and services any type of equipment from any OEM.

tekservePOS’ success in designing effective and cost saving maintenance service solutions, whether it’s an Exchange, Advanced Exchange or Consumable Management Program, is directly related to and based on the failure history of the POS and other equipment in the store. This analysis can be revealing and even alarming. Retailers often find they are paying for failures that didn’t occur and consequently, paying too much for those that did.

tekservePOS’ bases its maintenance and repair model on data collected during a thorough evaluation of a retailer’s stores and POS hardware. The analysis focuses on:

•  Install population of the equipment.
•  Actual service level required by item and stores.
•  Annual failure history

tekservePOS then designs and tailors a service model that fits the needs and requirements identified. Once the new solution is in place, retailers realize increases in store uptime, operational efficiency and overall cost savings.

tekservePOS Maintenance and Repair Services are just one element of Total Retail Solutions – a unique, customized approach that consolidates vendors and services, adding convenience, improving efficiency and maximizing cost savings. Click here for more information.